Discover and Go FAQs

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Can I cancel an active Discover & Go reservation if I have not yet printed the pass? 

 

You can cancel a pass, ONLY if you have not clicked on the "Print/Download" button and agreed to the warning that passes cannot be cancelled after viewing or printing. Library staff cannot cancel passes for you. Passes cannot be cancelled after the fact.

We recommend you do not print your pass until right before your reservation. That way, you always have the option to cancel reservations yourself, should your plans change.

To cancel a pass, login to your Discover & Go account and click on Cancel Pass.

PLEASE NOTE: You should cancel your pass if you are not going to attend. Otherwise, once the date passes, the system will count it as a used pass.

Here is further information on cancelling and printingccclib.org/tutorials/DiscoverGo/Printing Discover & Go pass.mp4

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