Discover and Go FAQs

How do I get museum passes online? - Discover & Go

Discover & Go provides instant online access to free and low-cost tickets to museums, science centers, zoos, theatres and other fun local cultural venues.

HOW DO I GET A PASS?

  1. Log in to your library account. Each library will have their Discover & Go program on their website. 
  2. Browse for passes by date or by venue.
  3. Make a reservation.
  4. Shortly before your visit, print out your pass. (Important info on printing and canceling: http://dganswers.discoverandgo.org/questions/29361.)

TERMS OF USE

  • Age restrictions may apply; check with your library.
  • You can have up to 2 active reservations at a time.
  • You can make reservations up to 3 months in advance.
  • Reservations can be canceled only if the pass has not been printed.
  • Some venues have placed a 1-pass-per-year restriction and you will only be able to reserve those passes once per calendar year.
    You will find details about each pass within the venue information.
  • The pass is for use only by the person named and only on the date specified. No photocopies are allowed. Valid ID is required.
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Is there a list of Discover & Go venues? 

The most current list of Discover & Go venues is available at the Discover & Go site. 

*You must be a Contra Costa County resident to log in to Discover & Go with your Contra Costa County Library card. If you live in another county, check with your local library system to see if they belong to the Discover & Go network.

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When are Discover & Go passes for a new month available? 

A new month opens up complete with available passes on the 1st day of the current month. 

For example, on October 1, Discover & Go patrons will be able to make reservations for December.  3 months (the current) and 2 future months are always in view.  On November 1, January will come into view. 

 
 

 

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What museums are available for reservation through Discover & Go?

You can see which museums, venues, attractions, and cultural destinations on your library's Discover & Go site by selecting "Browse by Venue" on the top menu (login required).
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How many Discover & Go passes can I reserve?

You can have two active reservations at a time. 

For example, if you make a reservation for a visit in June and another reservation for a visit this Saturday, you can make a new reservation as soon as your Saturday visit is complete. 

Having two active reservations will block you from making additional bookings for future dates. 

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Is there a mobile version of Discover & Go?


Can I cancel an active Discover & Go reservation if I have not yet printed the pass? 

You can cancel a pass, ONLY if you have not clicked on the View/Print Pass button and agreed to the warning that passes cannot be cancelled after viewing or printing. Library staff cannot cancel passes for you. Passes cannot be cancelled after the fact.

We recommend you do not print your pass until right before your reservation. That way, you always have the option to cancel reservations yourself, should your plans change.

To cancel a pass, login to your Discover & Go account and click on Cancel Pass.

PLEASE NOTE: You should cancel your pass if you are not going to attend. Otherwise, once the date passes, the system will count it as a used pass.

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Which local libraries are participating in Discover & Go?

You can find the current list of library partners at DiscoverAndGo.org.
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For Discover & Go, the "Print Pass" button is not visible on iPad/iPad mini. 

Currently, there's no way to print a pass from an iPad or iPad Mini, as the button does not show up.

We're still looking into this and testing it. 

We will let you know as soon as it is updated! 

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How do I print my Discover & Go pass?

Your Discover & Go pass can only be printed by using the green "Print Pass" button within your Discover & Go account:

  • Log in to your account from your participating library's website
  • Choose a venue and a date and then click on the "Reserve Pass" ticket icon to make a reservation
  • Click "View Pass" button when ready to print 

You cannot print from your browser's print option, nor from the "Ctrl+P" keyboard shortcut.

You cannot cancel your reservation once the pass has been printed. We recommend not printing your pass until right before your reservation. That way, you can cancel if necessary. 

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How can I print my Discover & Go pass from my mobile device, smart phone, or tablet?

Some Discover & Go venues require a printed pass. If so, the following article provides instructions for printing from your mobile device: https://www.businessnewsdaily.com/6060-how-to-print-smartphone-tablet.html. Here are instructions if you are using an HP printer: http://www8.hp.com/us/en/printers/mobility/overview.html?jumpid=va_r11400_mobileprinting

If you don't own a printer, you can come into your local library and ask staff to help you print your Discover & Go pass.

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Should I cancel my pass if I'm not going to attend?

You should cancel your Discover & Go pass if you are not going to attend. Otherwise, once the date passes, the system will count it as a used pass. This also frees up the pass to be available to others.
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How do I cancel and reschedule a Discover & Go reservation?

In order to cancel and reschedule your reservation for a specific venue, take the following steps:

  • Log in to your Discover & Go account
  • Click on the "My Reservations" link
  • Click on the "Cancel Pass" button
  • Go back to the Attractions view and immediately reschedule your reservation for an alternate date

PLEASE NOTE: You cannot cancel a reservation if you have already printed your pass. We strongly recommend not printing your pass until right before your visit. That way, you always have the option to cancel.

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